FAQ: Apocalypse Keys
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Why don't you ship to X/Y/Z country?

We understand it’s frustrating that we can’t offer international shipping to most of Europe and a bunch of other countries. We’re also frustrated by the situation. The harsh reality is, shipping to the EU would be a minimum of $35 plus VAT and import fees. We don’t think that makes sense on a $50 book and we don’t want a ton of cancellations when we’re ready to ship.

To be clear: we will work hard to get the book into overseas distribution as quickly as we can. Once that happens you’ll be able to get the game locally far cheaper than we could ship it to you.

If you really want a physical reward from the KS then take a look at using a Freight Forwarding service and we’ll be happy to ship it to whatever US address they use and you can have them handle the rest. It’s not an ideal situation but there are a lot bigger forces at play here (including, it should be noted: an active land war in Europe). We’re doing our best - check the Shipping section for other suggestions - but our little 5-person company can’t change the state of global shipping.

Last updated: September 13, 2022 18:09

What's the difference between the standard edition and the Special Edition?

The Special Edition will feature two ribbon bookmarks and an alternate, all-black cover where the artwork is rendered with reflective UV spot gloss coating. Other than that, there are no physical differences and in terms of content, they are exactly the same. The Special Edition will be a cool limited edition to own, but there’s no additional content that other backers won’t be getting.

Last updated: September 13, 2022 18:14

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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